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Self-service bag drop arrives at Bristol Airport: latest technology being trialled for easyJet flights


Self-service bag drop arrives at Bristol Airport: latest technology being trialled for easyJet flights

A trial of self-service bag drop technology commenced at Bristol Airport earlier this week (Wednesday 12 July 2017), saving time for passengers flying with easyJet.

Self-service bag drop puts passengers in control of their own hold baggage check in procedure, reducing processing time and queuing when compared to the standard bag drop system. Passengers use a self-service kiosk to weigh and tag their bags before placing their tagged bag into the baggage system at a bag drop desk.

12 self-service kiosks and four bag drop desks have been installed within the easyJet check-in area in the terminal, and customer hosts are on hand to offer guidance and assistance to passengers throughout the trial.

Phil Holder, Head of Operations Support at Bristol Airport, said: “The trial is already speeding up the process for passengers and the initial feedback has been very positive. We are always looking for ways to improve the passenger experience and this trial is an example of how the latest technology can enhance the airport journey.”

Ali Gayward, UK Country Manager at easyJet, said: “We recognise that our customers’ airport experience is a hugely important part of their overall journey and so we are delighted to be part of Bristol Airport’s self-service bag drop trial. As we approach the summer, our busiest time of the year, we want our customers to have a seamless journey through the airport, enabling their summer holidays to get off to the best of starts.”

Paul Hickox, Head of Airport Systems Sales for Rockwell Collins, said: “There is no one-size-fits-all bag drop solution because different airlines have different passenger processing models. We were able to create the best solution for Bristol Airport because of our deep understanding of airports and bag drop technology. We look forward to seeing the new self bag drop solution from Rockwell Collins have a positive impact for passengers as it has done in all other deployments in recent months.”

Passengers using self-service bag drop at Bristol Airport follow these simple steps:

  • At the entrance to the bag drop area, airline staff check passengers’ passports against their boarding passes.
  • Passengers are then directed to a self-service kiosk where they are prompted to scan their mobile phone or home printed boarding pass.
  • Passengers place their hold bag onto a weigh scale and a baggage tag is automatically generated.
  • Passengers attach the tag to their bag.
  • Passengers then move forward to a bag drop desk and place the tagged bag onto the baggage belt.
  • The tag is checked by scanners to make sure the information is correct and the label attached securely.
  • The bag is automatically sent through to the Airport’s baggage system.