Ontario Airports Investments




Birmingham Airport has been named the most family friendly airport in the UK and Ireland. Netflights.com has awarded Birmingham Airport this accolade after working with some expert parenting bloggers to measure 20 airports on their travel experience for families.

Netflights.com polled 2,000 British travellers on their habits and experiences of using airports with children. Birmingham Airport was crowned the most family friendly airport coming out on top with 80% of its flights leaving on time in June 2018, designated baby changing areas, express security lanes, free water fountains and free Wi-Fi all adding up to a positive travel experience for families.

Stuart Haseley-Neirup, Head of Customer Experience at Birmingham Airport said: “We are delighted at being named the most family-friendly Airport.  We put the passenger at the heart of everything we do, meaning we tailor the airport experience to the needs of all of our 13m passengers that travel through whether they are on business, leisure or as a family.”

As part of the family-friendly brand initiative, Birmingham Airport launched the new look SkyZone area on Monday 23rd of July to coincide with the start of the school holidays. The Airport’s interactive and educational children’s play area located after security can be found at gate 55. SkyZone is easily accessible for all families bringing a fun and engaging experience for all children pre-flight.

Over the next week Birmingham Airport will be introducing a new child focused initiative at security. Each child will be greeted and awarded with a Zoom sticker. The stickers bearing the Birmingham Airport Mascot, Zoom, will make the security experience for children less daunting and less stress free for the parents too!

To ease travel through the Airport, Birmingham Airport, offers a range of special assistance initiatives, one being for passengers travelling with a hidden disability. If a passenger has a hidden disability and feel they need additional support or recognition in key areas, then the Airport’s special assistance provider will provide passengers with a lanyard which discreetly identifies them to Airport staff.

Birmingham Airport is continually evolving its customer service experience and has recently spent over £14.5m investing in its facilities for passengers.  These new facilities included a new security preparation area which includes a family friendly channel.  The Airport will continue to keep the customer experience for travelling families a priority with a designated Head of Customer Experience on site to ensure the Airport grows and evolves with its passengers.